taxizara.be

Other Policies

Marketing and Advertising Policy

Use of Data for Marketing

At Taxizara, we use our customers’ data responsibly to improve their booking experience. This includes:

  • Sending promotional emails.
  • Personalised offers.
  • Information about new services.

Remarketing Practices

We employ remarketing techniques to reach users who have previously visited our website. This is done through:

  • Personalised advertisements displayed on other websites.
  • Advertisements on social media platforms.

Managing Communication Preferences

Taxizara users can:

  • Control their communication preferences.
  • Unsubscribe at any time from marketing communications via a link provided in our emails.

Comments, Reviews, and Dispute Resolution Policies

1. Comments and Reviews Policy

At Taxizara, we value our customers’ feedback and encourage constructive comments and reviews on our website. The rules include:

  • Respectful and honest submission of reviews.
  • Moderation of comments to ensure compliance with standards.

2. Submission of Comments

Customers may submit comments:

  • Positive or negative.
  • Formulated in a respectful and honest manner.

3. Moderation of Comments

All comments go through a moderation process to ensure they comply with our guidelines.

4. Responses to Comments

Taxizara reserves the right to respond to comments to provide:

  • Clarifications.
  • Acknowledgements.
  • Assistance.

5. Dispute Resolution

Taxizara is committed to resolving disputes fairly and efficiently.

6. Dispute Resolution Process

Customers may submit their concerns or disputes via:

  • Our contact page.
  • By email to info@taxizara.be.

7. Mediation and Arbitration

In the event of a persistent disagreement, Taxizara may propose:

  • Mediation.
  • Arbitration to find a mutually acceptable resolution.

8. Commitment to Customer Satisfaction

We take all concerns seriously and are committed to maintaining positive relationships with our customers.

9. Policy Update

This policy may be updated based on the evolution of our practices and customer feedback.

Accessibility Policy

1. Commitment to Accessibility

At Taxizara, we are committed to making our website accessible to everyone.

2. Accessibility Standards

We follow WCAG 2.1 guidelines, Level AA.

3. Accessibility Features

  • Keyboard navigation.
  • High contrast options.
  • Text descriptions for non-textual content.

4. Feedback and Improvements

We welcome your feedback on the accessibility of our site. Contact us at info@taxizara.be.

5. Training and Awareness

Our team receives regular training on accessibility.

6. Conclusion

Accessibility is a priority for Taxizara.

Policy on Languages, Ethics, Social Responsibility, Environment, User Accounts, Notifications, and Updates

1. Language Policy

Our website and services are available in multiple languages to meet our customers’ needs.

2. Ethics and Social Responsibility

We are committed to upholding the highest ethical standards and supporting our local communities.

3. Environment

We optimise our operations to reduce carbon emissions and encourage ecological practices.

4. User Accounts

Creating a user account provides access to advanced features and improves your experience.

5. Notifications and Updates

We send important notifications regarding bookings and services by email or via our website.